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Regions Hospital is pleased to provide you with information to help you understand our patient billing practices. We are committed to fulfilling our mission of providing the highest quality care to everyone in our community regardless of their ability to pay. To ensure the success of this commitment, we must be financially responsible. We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services in an efficient, timely and respectful manner. We also understand that billing and collections for health care services can be confusing. To assist you with billing services and to answer questions you may have in advance, please review understanding your statement/bill.
Billing & insurance
When you come to the hospital, please bring your insurance card or a copy. If you and your spouse both have insurance, please bring both cards.
Deductibles, co-insurance and non-covered amounts are due at the time of service unless other arrangements are made with Regions Hospital. We accept all major credit cards. If your account is not paid or arrangements are not made in accordance with hospital policy, your account is subject to review with our collection agency.
We will file insurance claims for you with the understanding that the patient has full responsibility for payment. Please call Patient Accounting Customer Service with any questions about insurance or assistance programs.
We will send you a bill with Regions’ services. An itemized bill is also available upon request. If you have insurance or coverage through a major program such as Medicare or Medicaid, we will handle the billing for you. If you have insurance that is not listed on your statement, please call Customer Service.
After all insurance payments have been applied to your account, you will receive a statement from Regions Hospital showing the amount paid by insurance and any amount you are responsible for. Please pay the full balance by the date on your statement. In addition to the Regions Hospital statement, you may receive an explanation of benefits (EOB) from your insurance company.
If you don’t have insurance, you will receive a statement of a self-pay discount applied to the total charges. If you feel that you are eligible for an additional discount, please call Customer Service. Payment of the discounted balance is expected by the date of the statement unless other arrangements have been made.
Send payments to:
NW 3969 PO Box 1450
Minneapolis, MN 55485-3969
If you are uninsured and need financial assistance, please call Customer Service.
If you’d like to learn more about patient billing, see our glossary of terms and frequently asked questions. If you need financial assistance, are uninsured or under-insured, Regions Hospital can assist you with various financial assistance programs.
Patient accounting customer service
We are here to help you with your questions.
877-974-3600 (toll free)
Monday–Friday, 8 a.m.–4:30 p.m. (CST)
Information that is required when sending an email to Regions Hospital Patient Accounting is listed below. In addition, a signed consent form to release information must be on file from the patient. NOTE: This is a secured email address.
- Patient’s Date of Birth
- Patient’s Full Name (First, Middle Initial, Last Name)
- Mailing Address
- Account Number if available (located on your statement)
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