Patients & guestsHome > Patients & guests > Frequently asked questions
Frequently asked questions
Will Regions Hospital send my hospital bill to my insurance company or will I have to do that?
We will bill any insurance company for which you have provided us complete information: address, policy number, group number, etc.
What billing or insurance information will I receive from Regions Hospital?
After you receive services, we will notify you that your insurance has been billed.
How long will it take to get things settled with the insurance company?
Generally, it takes 45–60 days to obtain payment from your insurance carrier. We will work with them for up to 90 days to resolve your bill. If it is not resolved during that time, the bill becomes yours.
How can I find out whether my insurance has paid my bill or how much they have paid?
You can either contact your insurance provider or call 651-254-4791.
How can I get a copy of my statement/bill?
You may contact us by mail, telephone or email.
Mail Stop 12403A
640 Jackson Street
St Paul, MN 55101
Send payments To
NW 3969 PO Box 1450
Minneapolis, MN 55485-3969
877-974-3600 Toll Free
I received notice that my insurance company has paid part of my bill, but I don't understand how they calculated the payment amount. Can you help me?
For answers to any questions about insurance payments, deductibles or copayments, you should check with your insurance carrier. If we have received information from your insurance carrier, we will share it with you.
Why am I getting bills from physicians?
Each physician who provides services will send you a separate bill from his or her office. These may include your primary physician, others who conducted tests and procedures and those chosen to read your test results. If you have questions about these bills or related insurance coverage, please call the physician’s office listed on the billing statement.
Does Regions Hospital offer payment options?
Total payment is due for the patient’s portion of the medical bill at time of leave. We accept cash, checks (including money orders) and credit cards. If you are unable to pay the full balance, monthly payments based on a payment schedule are acceptable. Please contact Customer Service at 651-254-4791 or 877-974-3600 to establish a payment plan that is mutually agreeable.
Can I obtain financial assistance to cover my bill?
We do offer help to patients who are unable to pay their bills in a timely fashion. Call 651-254-4791 or 877-974-3600, to request a form. When we receive the completed form and supporting documents, they will be reviewed. You will then be notified with the decision.
Why must I pay for a copy of my medical record?
Releasing health information to other health care providers, patients and users is a basic function with health information. However, there is a charge for this service because of the time and expense, including proper authorization, processing and postage costs.
Find a doctorOur staff includes 700 HealthPartners providers.
Centers of Excellence