Patients & guests

Home > Patients & guests > Understanding your statement

Understanding your statement

Keys to understanding your Regions Hospital statement

The patient hospital bill

As a routine practice, the hospital attempts to collect all known patient expenses prior to the delivery of services, when appropriate, or while the patient is in the hospital. This includes deductibles, co-pays and co-insurance amounts. Because treatment plans may change during your stay it is difficult to know your final total charges at the time of admission or discharge from the hospital. It is possible that charges may be added to your account after discharge.

Processing your bill

If you have current insurance coverage, the hospital will bill your insurance carrier shortly after health care services have been rendered. When a bill is sent to your insurance company, a summary statement is also sent to your attention. Please note this summary statement is NOT a bill, but an acknowledgment that the hospital sent a bill to the insurance company on your behalf. You will not see the entire balance due on your monthly statement until your insurance company has paid. If your insurance does not pay the hospital, we may ask for your assistance in resolving the bill.

If you do not have insurance, a bill will be sent shortly after services are rendered or after you are discharged from the hospital. Please contact Patient Accounting customer service to make payment arrangements or to inquire about financial assistance at 651-254-4791 or 877-974-3600.

Financial assistance programs

Patients with balances due resulting from limited or no insurance coverage may qualify for our financial assistance programs. Regions Hospital financial counselors work closely with patients to discuss insurance coverage, government programs and other payment options. If you are not eligible for any of these programs, Regions Hospital has financial assistance available to uninsured or underinsured people based on income, family size and other economic guidelines. The counselors are able to assist patients in enrolling in government programs, look for other sources of payment, take financial assistance applications and help self-pay patients to set up payment plans.

If you do not have health insurance, a financial counselor from the Admitting department will discuss financial arrangements with you. If you would like to make an appointment with a Financial Counselor, please call 651-254-0842.

Physician billing

Your hospital bill reflects the services you receive from the hospital during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services including items your physician orders for you, such as medications, X-rays or laboratory tests.

If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by doctors who diagnose and interpret test results. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about bills, please call the number printed on the statement you receive.

Customer service

Our Patient Accounting customer service staff is available to assist you with any questions concerning your hospital bill.

Phone numbers
651-254-4791 Local
1-877-974-3600 Toll Free
651-254-3881 Fax

Monday–Friday, 8 a.m.–4:30 p.m.